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Logistics & supply chain / APPLICATION BLUEPRINT

Container Demurrage & Detention Management

Tracks container availability, collection appointments, empty returns and agreed free-time conditions.

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12 workspace menus · 11 business workflows · 5 role profiles

Application blueprint only. This is a proposed design, not a deployed or production-tested system. Screens and sample figures are illustrative; workflows, business rules, approvals, permissions and integrations require confirmation before build.

Designed for logistics coordinators and the responsible business owners

Container Demurrage & Detention Management workspace interface preview; illustrative records and figures.
Container Demurrage & Detention Management — operational workspaceIllustrative interface · Sample dataView full interface →

Explore an illustrative interface.

Illustrative workspace and record review. Select a concept screen to inspect it in full.

Container Demurrage & Detention Management workspace interface preview; illustrative records and figures.
Container Demurrage & Detention Management — operational workspaceIllustrative interface · Sample dataView full interface →
Container Demurrage & Detention Management record interface preview; illustrative records and figures.
Container Demurrage & Detention Management — record and workflow reviewIllustrative interface · Sample dataView full interface →

Operational dashboards and work queues.

Operational views

Review work, evidence, exceptions and authorised decisions within a defined operating scope.

Site / carrierPeriodAssigned teamReview state

Dashboard measures

  • Active service movements
    Count of all records in the selected workspace.
  • Review queue
    Records at the third stage of the business workflow.
  • Needs attention
    Records with an assigned review requirement.
  • Final-stage records
    Records in the fourth business workflow stage.

Business workflow and operating scope

Tracks container availability, collection appointments, empty returns and agreed free-time conditions. Escalates approaching charge dates, coordinates operational obstacles and reconciles demurrage or detention invoices, with evidence supporting disputes and visibility of preventable delay costs.

Operations

Operational overview

Review the work position and priority actions.

Container availability

Coordinate container availability with assigned responsibilities, linked records and review history.

Collection appointments

Coordinate collection appointments with assigned responsibilities, linked records and review history.

Empty returns

Coordinate empty returns with assigned responsibilities, linked records and review history.

Free-time conditions

Coordinate free-time conditions with assigned responsibilities, linked records and review history.

Escalates approaching charge dates

Coordinate escalates approaching charge dates with assigned responsibilities, linked records and review history.

Operational obstacles

Coordinate operational obstacles with assigned responsibilities, linked records and review history.

Demurrage or detention invoices

Coordinate demurrage or detention invoices with assigned responsibilities, linked records and review history.

Insights

Reports and saved views

Review the reporting scope and export agreed operational views.

Governance

Approvals and exceptions

Review delegated decisions, exceptions and recorded conditions.

Audit history

Trace accepted changes, decisions and accountable actions.

Access and configuration

Manage the agreed role permissions and configurable operating rules.

The end-to-end business journey.

From intake to authorised completion, with evidence at each decision.

01

Prepare the service requirement

Establish the scope of container availability, capture the required records and assign the accountable team.

02

Review documents and capacity

Coordinate collection appointments, empty returns, with linked evidence and visible outstanding actions.

03

Coordinate execution and handover

Review the relevant conditions and exceptions. Record the authorised outcome and its supporting evidence.

04

Resolve exceptions and completion

Confirm the resulting records and handovers. Track remaining obligations, later changes and follow-up actions.

Business workflows

Select a workflow to review the steps, responsibilities, approval and exception handling.

01 · Track container availability

Coordinate container availability within Container Demurrage and Detention Management.

Trigger
Container availability requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register container availability and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

02 · Track collection appointments

Coordinate collection appointments within Container Demurrage and Detention Management.

Trigger
Collection appointments requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register collection appointments and its operating scope
  • Compare suitable capacity and existing commitments
  • Confirm the provider, service window and accepted conditions
  • Track fulfilment, cancellation and capacity release

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Demand exceeds suitable capacity or a provider withdraws its commitment.

Outcome
An accepted capacity commitment with service conditions and completion evidence.

03 · Track empty returns

Coordinate empty returns within Container Demurrage and Detention Management.

Trigger
Empty returns requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register empty returns and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

04 · Track agreed free-time conditions. Escalates approaching charge dates

Coordinate agreed free-time conditions. Escalates approaching charge dates within Container Demurrage and Detention Management.

Trigger
Agreed free-time conditions. Escalates approaching charge dates requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register agreed free-time conditions. Escalates approaching charge dates and its operating scope
  • Gather the relevant evidence and review options
  • Route the case to the delegated decision owner
  • Record the outcome, conditions and follow-up obligations

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
The case exceeds delegation, contains a conflict or has disputed evidence.

Outcome
An authorised decision or escalation with accountable resolution actions.

05 · Coordinate operational obstacles

Coordinate operational obstacles within Container Demurrage and Detention Management.

Trigger
Operational obstacles requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register operational obstacles and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

06 · Reconcile demurrage or detention invoices

Coordinate demurrage or detention invoices within Container Demurrage and Detention Management.

Trigger
Demurrage or detention invoices requires a new record, an agreed review or a controlled change.

Responsible role
Transport planner

  • Register demurrage or detention invoices and its operating scope
  • Compare amounts, attribution and accepted conditions
  • Route differences to the accountable finance reviewer
  • Record authorised adjustments and the accepted position

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Amounts, ownership or allocation evidence do not agree.

Outcome
A reconciled position, approved adjustments and separately owned outstanding items.

07 · Register the operating requirement

Coordinate operating requirement within Container Demurrage and Detention Management.

Trigger
Operating requirement requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register operating requirement and its operating scope
  • Compare options, dependencies and operating constraints
  • Review the selected option with its accountable owners
  • Accept the plan and track its delivery conditions

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
An assumption changes, prerequisites are missing or stakeholders cannot accept the proposed commitment.

Outcome
An approved operating plan and owned actions for its accepted conditions.

08 · Resolve operating exceptions

Coordinate operating exceptions within Container Demurrage and Detention Management.

Trigger
Operating exceptions requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register operating exceptions and its operating scope
  • Gather the relevant evidence and review options
  • Route the case to the delegated decision owner
  • Record the outcome, conditions and follow-up obligations

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
The case exceeds delegation, contains a conflict or has disputed evidence.

Outcome
An authorised decision or escalation with accountable resolution actions.

09 · Verify completion and follow-up

Coordinate completion and follow-up within Container Demurrage and Detention Management.

Trigger
Completion and follow-up requires a new record, an agreed review or a controlled change.

Responsible role
Transport planner

  • Register completion and follow-up and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

10 · Review controlled operating changes

Coordinate controlled operating changes within Container Demurrage and Detention Management.

Trigger
Controlled operating changes requires a new record, an agreed review or a controlled change.

Responsible role
Transport planner

  • Register controlled operating changes and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

11 · Prepare scoped operational reports

Coordinate scoped operational reports within Container Demurrage and Detention Management.

Trigger
Scoped operational reports requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register scoped operational reports and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

Governance and control

  • Role permissions reflect the agreed responsibilities and restricted record access.
  • Required information and evidence are checked before the relevant decision or handover.
  • Exceptions have a named owner, recorded reason and an authorised resolution.
  • Approved changes retain their previous values, accountable decisions and linked evidence.
  • Integration mappings, business rules and acceptance criteria are reviewed with the customer.
Operating rules by business workflow
  • For container availability, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For collection appointments, capacity is committed only after prerequisites and the responsible provider are confirmed.
  • For empty returns, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For agreed free-time conditions. Escalates approaching charge dates, a decision retains its authority, reason, supporting evidence and resulting obligations.
  • For operational obstacles, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For demurrage or detention invoices, adjustments require source evidence, a recorded reason and authorised financial review.
  • For operating requirement, the accepted plan records assumptions, rejected alternatives, dependencies and conditions.
  • For operating exceptions, a decision retains its authority, reason, supporting evidence and resulting obligations.
  • For completion and follow-up, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For controlled operating changes, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For scoped operational reports, the record retains an accountable owner, its supporting evidence and accepted outcome.

Data, interfaces and operating requirements.

Core records

Service movementContainer availabilityCollection appointmentsEmpty returnsFree-time conditionsEscalates approaching charge datesDecisionSupporting evidenceActivity history
Record fields and linked information
  • Record identifier — Stable reference for the operating transaction.
  • Site / carrier — Business scope used for responsibility and reporting.
  • Operating subject — The request, commitment or work item being handled.
  • Accountable owner — Named responsibility for the next action.
  • Workflow stage — Current position in the agreed business journey.
  • Review requirement — Required review and outstanding decision.
  • Due or review date — Agreed action window or review trigger.
  • Linked evidence — Source records supporting the operating decision.
  • Decision authority — The delegated authority relevant to the accepted outcome.
  • Accepted outcome — Recorded decision and its business consequences.
  • Follow-up obligation — Remaining responsibilities after an accepted action.
  • Revision history — Trace of accepted changes and their evidence.
  • Container availability reference — Link the relevant container availability to the operating transaction and its decision evidence.
  • Collection appointments reference — Link the relevant collection appointments to the operating transaction and its decision evidence.
  • Empty returns reference — Link the relevant empty returns to the operating transaction and its decision evidence.
  • Free-time conditions reference — Link the relevant free-time conditions to the operating transaction and its decision evidence.
  • Escalates approaching charge dates reference — Link the relevant escalates approaching charge dates to the operating transaction and its decision evidence.

Systems and interfaces

  • Warehouse and transport management records
  • ERP, carrier or shipment interfaces
  • Identity and role-based access services
  • Approved document and communication services

Interface scope, data mapping and testing are agreed for each engagement.

Implementation requirements
Confirm the operating boundaries, container availability, responsible roles, review authority, record retention, interface mappings and acceptance scenarios.

Mobile and tablet access

Authorised users can review container availability, supporting records and assigned actions through mobile and tablet access. The relevant tasks and permissions are agreed for the deployment.

Access approved workflows through the Dalfin mobile app. Device tasks and permissions are confirmed for the deployment.

Apple App Store ↗Google Play ↗

AI extensions

Core workflows and approval rules are defined with your business owners. Operational AI can be assessed separately against a specific business outcome and review requirements.

AI extensions are scoped around the required data, business outcome and review controls.

Engineered with Genesis.

Structured application engineering

Connect requirements, roles, records, workflows and interfaces through the agreed Genesis engineering process.

Controlled changes

Review dependency impact and validation requirements. Context Memory supports governed changes and accepted application revisions.

Deployment and support

Agree customer cloud or on-premises requirements, device access, implementation acceptance and ongoing engineering support.

AN EXAMPLE OPERATING SCENARIO

What to validate in a scoped demonstration.

Start with container availability and follow the record through review documents and capacity. Introduce a missing item or operating exception, record the authorised resolution and inspect the final handover, evidence and history.

What to review

  • A saved end-to-end transaction
  • An exception and its authorised resolution
  • Different operator, approver and reviewer permissions
  • Final records, history and the relevant report
Discuss this solution

Questions before implementation.

What can we review in a tailored demonstration?

Review a representative service movement, its workflow stages, accountable roles, an exception and the resulting operational report. Bring the business process and existing system requirements that matter to your organisation.

How is the solution adapted to our organisation?

The operating scope covers your records, role permissions, review authority, business rules and integration boundaries. These requirements are agreed with the responsible business owners.

How does the solution connect with existing systems?

Connection design defines interfaces, data ownership, mapping, authentication and exception handling. The agreed implementation includes validation against the selected systems and workflows.

How are subsequent changes controlled?

The agreed engineering approach covers review of change impact, bounded implementation, validation and accepted revisions. Discuss the relevant Genesis Context Memory and support requirements during solution scoping.