S&R Membership Shopping is a large membership retailer in the Philippines. Dalfin AI replaced legacy-system-based processes with seven systems: warehouse management, demand forecasting, member management, merchandise management, payroll, restaurant kiosk and e-commerce. Specialist AI work is scoped separately.
Warehouse tasks, stock checks and sales order quantities were managed in legacy systems. That made outbound preparation slow, left pick faces empty and put the burden of checking on staff.
Pick list and outbound preparationMoved from legacy systems to the warehouse management system.
| Area | Before | With Dalfin AI’s systems |
|---|---|---|
| Pick lists and outbound | Prepared in legacy systems. About 5 hours of work. | Generated in the WMS. About 1 hour. |
| Picking area | Pick faces often left empty. Heavy manual checking. | Letdown tasks keep pick faces stocked, with automated checks. |
| Inbound | Receiving and putaway coordinated in legacy systems. | Pre-ASN slot planning, putaway and forklift tasks in the WMS. |
| Sales orders | Quantities estimated by hand. | Prepared from SKU-level demand forecasts and sent correctly. |
Each system covers a defined part of S&R’s operation and works from the same item and location data.
Runs inbound, letdown and outbound at the distribution centre, with live bay utilisation by aisle and level.
SKU-level forecasts replace manual estimates, so sales orders go out with the right quantities.
One record of S&R’s members across every club, with analytics by membership type and tier.
Manages the item master, supplier catalogues, purchase orders and pricing across all S&R locations.
Processes payroll for S&R employees across all clubs, handling attendance, deductions and statutory compliance.
Online ordering and fulfilment for S&R members, connected to inventory, payment and delivery coordination.
Self-service ordering for S&R's food court operations, connected to kitchen preparation and payment.
AI-assisted video analysis for warehouse safety, forklift operations, equipment usage and conveyor compliance.
“a deep understanding of our business needs”
“streamlined our operations, enhanced customer experience”
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