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Logistics & supply chain / APPLICATION BLUEPRINT

Reverse Logistics Collection & Recovery Network

Coordinates authorised product returns across collection partners, receiving sites and recovery destinations.

Start generatingExplore illustrative interface

13 workspace menus · 13 business workflows · 5 role profiles

Application blueprint only. This is a proposed design, not a deployed or production-tested system. Screens and sample figures are illustrative; workflows, business rules, approvals, permissions and integrations require confirmation before build.

Designed for logistics coordinators and the responsible business owners

Reverse Logistics Collection & Recovery Network workspace interface preview; illustrative records and figures.
Reverse Logistics Collection & Recovery Network — operational workspaceIllustrative interface · Sample dataView full interface →

Explore an illustrative interface.

Illustrative workspace and record review. Select a concept screen to inspect it in full.

Reverse Logistics Collection & Recovery Network workspace interface preview; illustrative records and figures.
Reverse Logistics Collection & Recovery Network — operational workspaceIllustrative interface · Sample dataView full interface →
Reverse Logistics Collection & Recovery Network record interface preview; illustrative records and figures.
Reverse Logistics Collection & Recovery Network — record and workflow reviewIllustrative interface · Sample dataView full interface →

Operational dashboards and work queues.

Operational views

Review work, evidence, exceptions and authorised decisions within a defined operating scope.

Site / carrierPeriodAssigned teamReview state

Dashboard measures

  • Active operational records
    Count of all records in the selected workspace.
  • Review queue
    Records at the third stage of the business workflow.
  • Needs attention
    Records with an assigned review requirement.
  • Final-stage records
    Records in the fourth business workflow stage.

Business workflow and operating scope

Coordinates authorised product returns across collection partners, receiving sites and recovery destinations. Tracks inspections, onward routing and custody, then reconciles recovered value and final disposition evidence, with visibility of outstanding returns and unresolved handling exceptions.

Operations

Operational overview

Review the work position and priority actions.

Product returns

Coordinate product returns with assigned responsibilities, linked records and review history.

Receiving sites

Coordinate receiving sites with assigned responsibilities, linked records and review history.

Recovery destinations

Coordinate recovery destinations with assigned responsibilities, linked records and review history.

Inspections

Coordinate inspections with assigned responsibilities, linked records and review history.

Onward routing

Coordinate onward routing with assigned responsibilities, linked records and review history.

Custody

Coordinate custody with assigned responsibilities, linked records and review history.

Recovered value

Coordinate recovered value with assigned responsibilities, linked records and review history.

Final disposition evidence

Coordinate final disposition evidence with assigned responsibilities, linked records and review history.

Insights

Reports and saved views

Review the reporting scope and export agreed operational views.

Governance

Approvals and exceptions

Review delegated decisions, exceptions and recorded conditions.

Audit history

Trace accepted changes, decisions and accountable actions.

Access and configuration

Manage the agreed role permissions and configurable operating rules.

The end-to-end business journey.

From intake to authorised completion, with evidence at each decision.

01

Register the operating requirement

Establish the scope of product returns, capture the required records and assign the accountable team.

02

Coordinate records and evidence

Coordinate receiving sites, recovery destinations, with linked evidence and visible outstanding actions.

03

Review exceptions and authorise action

Review the relevant conditions and exceptions. Record the authorised outcome and its supporting evidence.

04

Track completion and follow-up

Confirm the resulting records and handovers. Track remaining obligations, later changes and follow-up actions.

Business workflows

Select a workflow to review the steps, responsibilities, approval and exception handling.

01 · Coordinate authorised product returns

Coordinate authorised product returns within Reverse Logistics Collection and Recovery Network.

Trigger
Authorised product returns requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register authorised product returns and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

02 · Track inspections

Coordinate inspections within Reverse Logistics Collection and Recovery Network.

Trigger
Inspections requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register inspections and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

03 · Track onward routing

Coordinate onward routing within Reverse Logistics Collection and Recovery Network.

Trigger
Onward routing requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register onward routing and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

04 · Track custody

Coordinate custody within Reverse Logistics Collection and Recovery Network.

Trigger
Custody requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register custody and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

05 · Reconcile recovered value

Coordinate recovered value within Reverse Logistics Collection and Recovery Network.

Trigger
Recovered value requires a new record, an agreed review or a controlled change.

Responsible role
Transport planner

  • Register recovered value and its operating scope
  • Compare amounts, attribution and accepted conditions
  • Route differences to the accountable finance reviewer
  • Record authorised adjustments and the accepted position

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Amounts, ownership or allocation evidence do not agree.

Outcome
A reconciled position, approved adjustments and separately owned outstanding items.

06 · Reconcile final disposition evidence

Coordinate final disposition evidence within Reverse Logistics Collection and Recovery Network.

Trigger
Final disposition evidence requires a new record, an agreed review or a controlled change.

Responsible role
Transport planner

  • Register final disposition evidence and its operating scope
  • Compare amounts, attribution and accepted conditions
  • Route differences to the accountable finance reviewer
  • Record authorised adjustments and the accepted position

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Amounts, ownership or allocation evidence do not agree.

Outcome
A reconciled position, approved adjustments and separately owned outstanding items.

07 · Coordinate receiving sites

Coordinate receiving sites within Reverse Logistics Collection and Recovery Network.

Trigger
Receiving sites requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register receiving sites and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

08 · Coordinate recovery destinations

Coordinate recovery destinations within Reverse Logistics Collection and Recovery Network.

Trigger
Recovery destinations requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register recovery destinations and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

09 · Register the operating requirement

Coordinate operating requirement within Reverse Logistics Collection and Recovery Network.

Trigger
Operating requirement requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register operating requirement and its operating scope
  • Compare options, dependencies and operating constraints
  • Review the selected option with its accountable owners
  • Accept the plan and track its delivery conditions

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
An assumption changes, prerequisites are missing or stakeholders cannot accept the proposed commitment.

Outcome
An approved operating plan and owned actions for its accepted conditions.

10 · Resolve operating exceptions

Coordinate operating exceptions within Reverse Logistics Collection and Recovery Network.

Trigger
Operating exceptions requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register operating exceptions and its operating scope
  • Gather the relevant evidence and review options
  • Route the case to the delegated decision owner
  • Record the outcome, conditions and follow-up obligations

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
The case exceeds delegation, contains a conflict or has disputed evidence.

Outcome
An authorised decision or escalation with accountable resolution actions.

11 · Verify completion and follow-up

Coordinate completion and follow-up within Reverse Logistics Collection and Recovery Network.

Trigger
Completion and follow-up requires a new record, an agreed review or a controlled change.

Responsible role
Transport planner

  • Register completion and follow-up and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

12 · Review controlled operating changes

Coordinate controlled operating changes within Reverse Logistics Collection and Recovery Network.

Trigger
Controlled operating changes requires a new record, an agreed review or a controlled change.

Responsible role
Transport planner

  • Register controlled operating changes and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

13 · Prepare scoped operational reports

Coordinate scoped operational reports within Reverse Logistics Collection and Recovery Network.

Trigger
Scoped operational reports requires a new record, an agreed review or a controlled change.

Responsible role
Logistics coordinator

  • Register scoped operational reports and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Service approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

Governance and control

  • Role permissions reflect the agreed responsibilities and restricted record access.
  • Required information and evidence are checked before the relevant decision or handover.
  • Exceptions have a named owner, recorded reason and an authorised resolution.
  • Approved changes retain their previous values, accountable decisions and linked evidence.
  • Integration mappings, business rules and acceptance criteria are reviewed with the customer.
Operating rules by business workflow
  • For authorised product returns, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For inspections, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For onward routing, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For custody, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For recovered value, adjustments require source evidence, a recorded reason and authorised financial review.
  • For final disposition evidence, adjustments require source evidence, a recorded reason and authorised financial review.
  • For receiving sites, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For recovery destinations, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For operating requirement, the accepted plan records assumptions, rejected alternatives, dependencies and conditions.
  • For operating exceptions, a decision retains its authority, reason, supporting evidence and resulting obligations.
  • For completion and follow-up, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For controlled operating changes, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For scoped operational reports, the record retains an accountable owner, its supporting evidence and accepted outcome.

Data, interfaces and operating requirements.

Core records

Operational recordProduct returnsReceiving sitesRecovery destinationsInspectionsOnward routingDecisionSupporting evidenceActivity history
Record fields and linked information
  • Record identifier — Stable reference for the operating transaction.
  • Site / carrier — Business scope used for responsibility and reporting.
  • Operating subject — The request, commitment or work item being handled.
  • Accountable owner — Named responsibility for the next action.
  • Workflow stage — Current position in the agreed business journey.
  • Review requirement — Required review and outstanding decision.
  • Due or review date — Agreed action window or review trigger.
  • Linked evidence — Source records supporting the operating decision.
  • Decision authority — The delegated authority relevant to the accepted outcome.
  • Accepted outcome — Recorded decision and its business consequences.
  • Follow-up obligation — Remaining responsibilities after an accepted action.
  • Revision history — Trace of accepted changes and their evidence.
  • Product returns reference — Link the relevant product returns to the operating transaction and its decision evidence.
  • Receiving sites reference — Link the relevant receiving sites to the operating transaction and its decision evidence.
  • Recovery destinations reference — Link the relevant recovery destinations to the operating transaction and its decision evidence.
  • Inspections reference — Link the relevant inspections to the operating transaction and its decision evidence.
  • Onward routing reference — Link the relevant onward routing to the operating transaction and its decision evidence.

Systems and interfaces

  • Warehouse and transport management records
  • ERP, carrier or shipment interfaces
  • Identity and role-based access services
  • Approved document and communication services

Interface scope, data mapping and testing are agreed for each engagement.

Implementation requirements
Confirm the operating boundaries, product returns, responsible roles, review authority, record retention, interface mappings and acceptance scenarios.

Mobile and tablet access

Authorised users can review product returns, supporting records and assigned actions through mobile and tablet access. The relevant tasks and permissions are agreed for the deployment.

Access approved workflows through the Dalfin mobile app. Device tasks and permissions are confirmed for the deployment.

Apple App Store ↗Google Play ↗

AI extensions

Core workflows and approval rules are defined with your business owners. Operational AI can be assessed separately against a specific business outcome and review requirements.

AI extensions are scoped around the required data, business outcome and review controls.

Engineered with Genesis.

Structured application engineering

Connect requirements, roles, records, workflows and interfaces through the agreed Genesis engineering process.

Controlled changes

Review dependency impact and validation requirements. Context Memory supports governed changes and accepted application revisions.

Deployment and support

Agree customer cloud or on-premises requirements, device access, implementation acceptance and ongoing engineering support.

AN EXAMPLE OPERATING SCENARIO

What to validate in a scoped demonstration.

Start with product returns and follow the record through coordinate records and evidence. Introduce a missing item or operating exception, record the authorised resolution and inspect the final handover, evidence and history.

What to review

  • A saved end-to-end transaction
  • An exception and its authorised resolution
  • Different operator, approver and reviewer permissions
  • Final records, history and the relevant report
Discuss this solution

Questions before implementation.

What can we review in a tailored demonstration?

Review a representative operational record, its workflow stages, accountable roles, an exception and the resulting operational report. Bring the business process and existing system requirements that matter to your organisation.

How is the solution adapted to our organisation?

The operating scope covers your records, role permissions, review authority, business rules and integration boundaries. These requirements are agreed with the responsible business owners.

How does the solution connect with existing systems?

Connection design defines interfaces, data ownership, mapping, authentication and exception handling. The agreed implementation includes validation against the selected systems and workflows.

How are subsequent changes controlled?

The agreed engineering approach covers review of change impact, bounded implementation, validation and accepted revisions. Discuss the relevant Genesis Context Memory and support requirements during solution scoping.