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Real estate & facilities / APPLICATION BLUEPRINT

Shopping Centre Specialty Leasing & Concessions

Manages shopping-centre concession spaces, trading conditions and operator proposals.

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14 workspace menus · 14 business workflows · 5 role profiles

Application blueprint only. This is a proposed design, not a deployed or production-tested system. Screens and sample figures are illustrative; workflows, business rules, approvals, permissions and integrations require confirmation before build.

Designed for property coordinators and the responsible business owners

Shopping Centre Specialty Leasing & Concessions workspace interface preview; illustrative records and figures.
Shopping Centre Specialty Leasing & Concessions — operational workspaceIllustrative interface · Sample dataView full interface →

Explore an illustrative interface.

Illustrative workspace and record review. Select a concept screen to inspect it in full.

Shopping Centre Specialty Leasing & Concessions workspace interface preview; illustrative records and figures.
Shopping Centre Specialty Leasing & Concessions — operational workspaceIllustrative interface · Sample dataView full interface →
Shopping Centre Specialty Leasing & Concessions record interface preview; illustrative records and figures.
Shopping Centre Specialty Leasing & Concessions — record and workflow reviewIllustrative interface · Sample dataView full interface →

Operational dashboards and work queues.

Operational views

Review work, evidence, exceptions and authorised decisions within a defined operating scope.

Property / facilityPeriodAssigned teamReview state

Dashboard measures

  • Active operational records
    Count of all records in the selected workspace.
  • Review queue
    Records at the third stage of the business workflow.
  • Needs attention
    Records with an assigned review requirement.
  • Final-stage records
    Records in the fourth business workflow stage.

Business workflow and operating scope

Manages shopping-centre concession spaces, trading conditions and operator proposals. Coordinates occupancy terms, fitout, insurance and trading approvals, then reconciles revenue and reviews performance, with visibility of upcoming expiries and outstanding operator obligations.

Operations

Operational overview

Review the work position and priority actions.

Shopping-centre concession spaces

Coordinate shopping-centre concession spaces with assigned responsibilities, linked records and review history.

Trading conditions

Coordinate trading conditions with assigned responsibilities, linked records and review history.

Operator proposals

Coordinate operator proposals with assigned responsibilities, linked records and review history.

Occupancy terms

Coordinate occupancy terms with assigned responsibilities, linked records and review history.

Fitout

Coordinate fitout with assigned responsibilities, linked records and review history.

Insurance

Coordinate insurance with assigned responsibilities, linked records and review history.

Trading approvals

Coordinate trading approvals with assigned responsibilities, linked records and review history.

Revenue

Coordinate revenue with assigned responsibilities, linked records and review history.

Performance

Coordinate performance with assigned responsibilities, linked records and review history.

Insights

Reports and saved views

Review the reporting scope and export agreed operational views.

Governance

Approvals and exceptions

Review delegated decisions, exceptions and recorded conditions.

Audit history

Trace accepted changes, decisions and accountable actions.

Access and configuration

Manage the agreed role permissions and configurable operating rules.

The end-to-end business journey.

From intake to authorised completion, with evidence at each decision.

01

Register the operating requirement

Establish the scope of shopping-centre concession spaces, capture the required records and assign the accountable team.

02

Coordinate records and evidence

Coordinate trading conditions, operator proposals, with linked evidence and visible outstanding actions.

03

Review exceptions and authorise action

Review the relevant conditions and exceptions. Record the authorised outcome and its supporting evidence.

04

Track completion and follow-up

Confirm the resulting records and handovers. Track remaining obligations, later changes and follow-up actions.

Business workflows

Select a workflow to review the steps, responsibilities, approval and exception handling.

01 · Manage shopping-centre concession spaces

Coordinate shopping-centre concession spaces within Shopping Centre Specialty Leasing and Concessions.

Trigger
Shopping-centre concession spaces requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register shopping-centre concession spaces and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

02 · Manage trading conditions

Coordinate trading conditions within Shopping Centre Specialty Leasing and Concessions.

Trigger
Trading conditions requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register trading conditions and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

03 · Manage operator proposals

Coordinate operator proposals within Shopping Centre Specialty Leasing and Concessions.

Trigger
Operator proposals requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register operator proposals and its operating scope
  • Compare options, dependencies and operating constraints
  • Review the selected option with its accountable owners
  • Accept the plan and track its delivery conditions

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
An assumption changes, prerequisites are missing or stakeholders cannot accept the proposed commitment.

Outcome
An approved operating plan and owned actions for its accepted conditions.

04 · Coordinate occupancy terms

Coordinate occupancy terms within Shopping Centre Specialty Leasing and Concessions.

Trigger
Occupancy terms requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register occupancy terms and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

05 · Coordinate fitout

Coordinate fitout within Shopping Centre Specialty Leasing and Concessions.

Trigger
Fitout requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register fitout and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

06 · Coordinate insurance

Coordinate insurance within Shopping Centre Specialty Leasing and Concessions.

Trigger
Insurance requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register insurance and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

07 · Coordinate trading approvals

Coordinate trading approvals within Shopping Centre Specialty Leasing and Concessions.

Trigger
Trading approvals requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register trading approvals and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

08 · Reconcile revenue

Coordinate revenue within Shopping Centre Specialty Leasing and Concessions.

Trigger
Revenue requires a new record, an agreed review or a controlled change.

Responsible role
Commercial reviewer

  • Register revenue and its operating scope
  • Compare amounts, attribution and accepted conditions
  • Route differences to the accountable finance reviewer
  • Record authorised adjustments and the accepted position

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Amounts, ownership or allocation evidence do not agree.

Outcome
A reconciled position, approved adjustments and separately owned outstanding items.

09 · Review performance

Coordinate performance within Shopping Centre Specialty Leasing and Concessions.

Trigger
Performance requires a new record, an agreed review or a controlled change.

Responsible role
Commercial reviewer

  • Register performance and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

10 · Register the operating requirement

Coordinate operating requirement within Shopping Centre Specialty Leasing and Concessions.

Trigger
Operating requirement requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register operating requirement and its operating scope
  • Compare options, dependencies and operating constraints
  • Review the selected option with its accountable owners
  • Accept the plan and track its delivery conditions

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
An assumption changes, prerequisites are missing or stakeholders cannot accept the proposed commitment.

Outcome
An approved operating plan and owned actions for its accepted conditions.

11 · Resolve operating exceptions

Coordinate operating exceptions within Shopping Centre Specialty Leasing and Concessions.

Trigger
Operating exceptions requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register operating exceptions and its operating scope
  • Gather the relevant evidence and review options
  • Route the case to the delegated decision owner
  • Record the outcome, conditions and follow-up obligations

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
The case exceeds delegation, contains a conflict or has disputed evidence.

Outcome
An authorised decision or escalation with accountable resolution actions.

12 · Verify completion and follow-up

Coordinate completion and follow-up within Shopping Centre Specialty Leasing and Concessions.

Trigger
Completion and follow-up requires a new record, an agreed review or a controlled change.

Responsible role
Commercial reviewer

  • Register completion and follow-up and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

13 · Review controlled operating changes

Coordinate controlled operating changes within Shopping Centre Specialty Leasing and Concessions.

Trigger
Controlled operating changes requires a new record, an agreed review or a controlled change.

Responsible role
Commercial reviewer

  • Register controlled operating changes and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

14 · Prepare scoped operational reports

Coordinate scoped operational reports within Shopping Centre Specialty Leasing and Concessions.

Trigger
Scoped operational reports requires a new record, an agreed review or a controlled change.

Responsible role
Property coordinator

  • Register scoped operational reports and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised property approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

Governance and control

  • Role permissions reflect the agreed responsibilities and restricted record access.
  • Required information and evidence are checked before the relevant decision or handover.
  • Exceptions have a named owner, recorded reason and an authorised resolution.
  • Approved changes retain their previous values, accountable decisions and linked evidence.
  • Integration mappings, business rules and acceptance criteria are reviewed with the customer.
Operating rules by business workflow
  • For shopping-centre concession spaces, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For trading conditions, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For operator proposals, the accepted plan records assumptions, rejected alternatives, dependencies and conditions.
  • For occupancy terms, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For fitout, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For insurance, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For trading approvals, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For revenue, adjustments require source evidence, a recorded reason and authorised financial review.
  • For performance, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For operating requirement, the accepted plan records assumptions, rejected alternatives, dependencies and conditions.
  • For operating exceptions, a decision retains its authority, reason, supporting evidence and resulting obligations.
  • For completion and follow-up, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For controlled operating changes, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For scoped operational reports, the record retains an accountable owner, its supporting evidence and accepted outcome.

Data, interfaces and operating requirements.

Core records

Operational recordShopping-centre concession spacesTrading conditionsOperator proposalsOccupancy termsFitoutDecisionSupporting evidenceActivity history
Record fields and linked information
  • Record identifier — Stable reference for the operating transaction.
  • Property / facility — Business scope used for responsibility and reporting.
  • Operating subject — The request, commitment or work item being handled.
  • Accountable owner — Named responsibility for the next action.
  • Workflow stage — Current position in the agreed business journey.
  • Review requirement — Required review and outstanding decision.
  • Due or review date — Agreed action window or review trigger.
  • Linked evidence — Source records supporting the operating decision.
  • Decision authority — The delegated authority relevant to the accepted outcome.
  • Accepted outcome — Recorded decision and its business consequences.
  • Follow-up obligation — Remaining responsibilities after an accepted action.
  • Revision history — Trace of accepted changes and their evidence.
  • Shopping-centre concession spaces reference — Link the relevant shopping-centre concession spaces to the operating transaction and its decision evidence.
  • Trading conditions reference — Link the relevant trading conditions to the operating transaction and its decision evidence.
  • Operator proposals reference — Link the relevant operator proposals to the operating transaction and its decision evidence.
  • Occupancy terms reference — Link the relevant occupancy terms to the operating transaction and its decision evidence.
  • Fitout reference — Link the relevant fitout to the operating transaction and its decision evidence.

Systems and interfaces

  • Property, tenancy and financial records
  • Approved facilities, billing or document interfaces
  • Identity and role-based access services
  • Approved document and communication services

Interface scope, data mapping and testing are agreed for each engagement.

Implementation requirements
Confirm the operating boundaries, shopping-centre concession spaces, responsible roles, review authority, record retention, interface mappings and acceptance scenarios.

Mobile and tablet access

Authorised users can review shopping-centre concession spaces, supporting records and assigned actions through mobile and tablet access. The relevant tasks and permissions are agreed for the deployment.

Access approved workflows through the Dalfin mobile app. Device tasks and permissions are confirmed for the deployment.

Apple App Store ↗Google Play ↗

AI extensions

Core workflows and approval rules are defined with your business owners. Operational AI can be assessed separately against a specific business outcome and review requirements.

AI extensions are scoped around the required data, business outcome and review controls.

Engineered with Genesis.

Structured application engineering

Connect requirements, roles, records, workflows and interfaces through the agreed Genesis engineering process.

Controlled changes

Review dependency impact and validation requirements. Context Memory supports governed changes and accepted application revisions.

Deployment and support

Agree customer cloud or on-premises requirements, device access, implementation acceptance and ongoing engineering support.

AN EXAMPLE OPERATING SCENARIO

What to validate in a scoped demonstration.

Start with shopping-centre concession spaces and follow the record through coordinate records and evidence. Introduce a missing item or operating exception, record the authorised resolution and inspect the final handover, evidence and history.

What to review

  • A saved end-to-end transaction
  • An exception and its authorised resolution
  • Different operator, approver and reviewer permissions
  • Final records, history and the relevant report
Discuss this solution

Questions before implementation.

What can we review in a tailored demonstration?

Review a representative operational record, its workflow stages, accountable roles, an exception and the resulting operational report. Bring the business process and existing system requirements that matter to your organisation.

How is the solution adapted to our organisation?

The operating scope covers your records, role permissions, review authority, business rules and integration boundaries. These requirements are agreed with the responsible business owners.

How does the solution connect with existing systems?

Connection design defines interfaces, data ownership, mapping, authentication and exception handling. The agreed implementation includes validation against the selected systems and workflows.

How are subsequent changes controlled?

The agreed engineering approach covers review of change impact, bounded implementation, validation and accepted revisions. Discuss the relevant Genesis Context Memory and support requirements during solution scoping.