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Defence support & sustainment / APPLICATION BLUEPRINT

Reserve Service Attendance & Employer Liaison

Coordinates authorised reserve service attendance, employer arrangements and supporting records.

Start generatingExplore illustrative interface

11 workspace menus · 11 business workflows · 5 role profiles

Application blueprint only. This is a proposed design, not a deployed or production-tested system. Screens and sample figures are illustrative; workflows, business rules, approvals, permissions and integrations require confirmation before build.

Designed for support coordinators and the responsible business owners

Reserve Service Attendance & Employer Liaison workspace interface preview; illustrative records and figures.
Reserve Service Attendance & Employer Liaison — operational workspaceIllustrative interface · Sample dataView full interface →

Explore an illustrative interface.

Illustrative workspace and record review. Select a concept screen to inspect it in full.

Reserve Service Attendance & Employer Liaison workspace interface preview; illustrative records and figures.
Reserve Service Attendance & Employer Liaison — operational workspaceIllustrative interface · Sample dataView full interface →
Reserve Service Attendance & Employer Liaison record interface preview; illustrative records and figures.
Reserve Service Attendance & Employer Liaison — record and workflow reviewIllustrative interface · Sample dataView full interface →

Operational dashboards and work queues.

Operational views

Review work, evidence, exceptions and authorised decisions within a defined operating scope.

Support unit / sitePeriodAssigned teamReview state

Dashboard measures

  • Active attendance records
    Count of all records in the selected workspace.
  • Review queue
    Records at the third stage of the business workflow.
  • Needs attention
    Records with an assigned review requirement.
  • Final-stage records
    Records in the fourth business workflow stage.

Business workflow and operating scope

Coordinates authorised reserve service attendance, employer arrangements and supporting records. Tracks attendance verification, entitlement reconciliation and employer enquiries, with controlled communications and a history of approved administrative decisions and outstanding service-related follow-up actions.

Operations

Operational overview

Review the work position and priority actions.

Reserve service attendance

Coordinate reserve service attendance with assigned responsibilities, linked records and review history.

Employer arrangements

Coordinate employer arrangements with assigned responsibilities, linked records and review history.

Attendance verification

Coordinate attendance verification with assigned responsibilities, linked records and review history.

Entitlement reconciliation

Coordinate entitlement reconciliation with assigned responsibilities, linked records and review history.

Employer enquiries

Coordinate employer enquiries with assigned responsibilities, linked records and review history.

Work register

Coordinate work register with assigned responsibilities, linked records and review history.

Insights

Reports and saved views

Review the reporting scope and export agreed operational views.

Governance

Approvals and exceptions

Review delegated decisions, exceptions and recorded conditions.

Audit history

Trace accepted changes, decisions and accountable actions.

Access and configuration

Manage the agreed role permissions and configurable operating rules.

The end-to-end business journey.

From intake to authorised completion, with evidence at each decision.

01

Capture attendance

Establish the scope of reserve service attendance, capture the required records and assign the accountable team.

02

Review discrepancies

Coordinate employer arrangements, attendance verification, with linked evidence and visible outstanding actions.

03

Approve corrections

Review the relevant conditions and exceptions. Record the authorised outcome and its supporting evidence.

04

Close the reporting period

Confirm the resulting records and handovers. Track remaining obligations, later changes and follow-up actions.

Business workflows

Select a workflow to review the steps, responsibilities, approval and exception handling.

01 · Coordinate authorised reserve service attendance

Coordinate authorised reserve service attendance within Reserve Service Attendance and Employer Liaison.

Trigger
Authorised reserve service attendance requires a new record, an agreed review or a controlled change.

Responsible role
Support coordinator

  • Register authorised reserve service attendance and its operating scope
  • Compare suitable capacity and existing commitments
  • Confirm the provider, service window and accepted conditions
  • Track fulfilment, cancellation and capacity release

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Demand exceeds suitable capacity or a provider withdraws its commitment.

Outcome
An accepted capacity commitment with service conditions and completion evidence.

02 · Coordinate employer arrangements

Coordinate employer arrangements within Reserve Service Attendance and Employer Liaison.

Trigger
Employer arrangements requires a new record, an agreed review or a controlled change.

Responsible role
Support coordinator

  • Register employer arrangements and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

03 · Coordinate supporting records

Coordinate supporting records within Reserve Service Attendance and Employer Liaison.

Trigger
Supporting records requires a new record, an agreed review or a controlled change.

Responsible role
Support coordinator

  • Register supporting records and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

04 · Track attendance verification

Coordinate attendance verification within Reserve Service Attendance and Employer Liaison.

Trigger
Attendance verification requires a new record, an agreed review or a controlled change.

Responsible role
Support coordinator

  • Register attendance verification and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

05 · Track entitlement reconciliation

Coordinate entitlement reconciliation within Reserve Service Attendance and Employer Liaison.

Trigger
Entitlement reconciliation requires a new record, an agreed review or a controlled change.

Responsible role
Support coordinator

  • Register entitlement reconciliation and its operating scope
  • Check permitted purpose, prerequisites and authority
  • Record the delegated approval or refusal
  • Track term, withdrawal and later changes

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Authority is missing, permission changes or the requested purpose exceeds the accepted scope.

Outcome
A scoped permission or recorded refusal, its conditions and review history.

06 · Track employer enquiries

Coordinate employer enquiries within Reserve Service Attendance and Employer Liaison.

Trigger
Employer enquiries requires a new record, an agreed review or a controlled change.

Responsible role
Support coordinator

  • Register employer enquiries and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

07 · Register the operating requirement

Coordinate operating requirement within Reserve Service Attendance and Employer Liaison.

Trigger
Operating requirement requires a new record, an agreed review or a controlled change.

Responsible role
Support coordinator

  • Register operating requirement and its operating scope
  • Compare options, dependencies and operating constraints
  • Review the selected option with its accountable owners
  • Accept the plan and track its delivery conditions

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
An assumption changes, prerequisites are missing or stakeholders cannot accept the proposed commitment.

Outcome
An approved operating plan and owned actions for its accepted conditions.

08 · Resolve operating exceptions

Coordinate operating exceptions within Reserve Service Attendance and Employer Liaison.

Trigger
Operating exceptions requires a new record, an agreed review or a controlled change.

Responsible role
Support coordinator

  • Register operating exceptions and its operating scope
  • Gather the relevant evidence and review options
  • Route the case to the delegated decision owner
  • Record the outcome, conditions and follow-up obligations

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
The case exceeds delegation, contains a conflict or has disputed evidence.

Outcome
An authorised decision or escalation with accountable resolution actions.

09 · Verify completion and follow-up

Coordinate completion and follow-up within Reserve Service Attendance and Employer Liaison.

Trigger
Completion and follow-up requires a new record, an agreed review or a controlled change.

Responsible role
Assurance reviewer

  • Register completion and follow-up and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

10 · Review controlled operating changes

Coordinate controlled operating changes within Reserve Service Attendance and Employer Liaison.

Trigger
Controlled operating changes requires a new record, an agreed review or a controlled change.

Responsible role
Assurance reviewer

  • Register controlled operating changes and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

11 · Prepare scoped operational reports

Coordinate scoped operational reports within Reserve Service Attendance and Employer Liaison.

Trigger
Scoped operational reports requires a new record, an agreed review or a controlled change.

Responsible role
Support coordinator

  • Register scoped operational reports and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Authorised support approver records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

Governance and control

  • Role permissions reflect the agreed responsibilities and restricted record access.
  • Sensitive information is restricted to the agreed roles and permitted sharing scope.
  • Required information and evidence are checked before the relevant decision or handover.
  • Exceptions have a named owner, recorded reason and an authorised resolution.
  • Approved changes retain their previous values, accountable decisions and linked evidence.
  • Integration mappings, business rules and acceptance criteria are reviewed with the customer.
Operating rules by business workflow
  • For authorised reserve service attendance, capacity is committed only after prerequisites and the responsible provider are confirmed.
  • For employer arrangements, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For supporting records, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For attendance verification, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For entitlement reconciliation, the request stays within the recorded permission and delegated authority.
  • For employer enquiries, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For operating requirement, the accepted plan records assumptions, rejected alternatives, dependencies and conditions.
  • For operating exceptions, a decision retains its authority, reason, supporting evidence and resulting obligations.
  • For completion and follow-up, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For controlled operating changes, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For scoped operational reports, the record retains an accountable owner, its supporting evidence and accepted outcome.

Data, interfaces and operating requirements.

Core records

Attendance recordReserve service attendanceEmployer arrangementsAttendance verificationEntitlement reconciliationEmployer enquiriesDecisionSupporting evidenceActivity history
Record fields and linked information
  • Record identifier — Stable reference for the operating transaction.
  • Support unit / site — Business scope used for responsibility and reporting.
  • Operating subject — The request, commitment or work item being handled.
  • Accountable owner — Named responsibility for the next action.
  • Workflow stage — Current position in the agreed business journey.
  • Review requirement — Required review and outstanding decision.
  • Due or review date — Agreed action window or review trigger.
  • Linked evidence — Source records supporting the operating decision.
  • Decision authority — The delegated authority relevant to the accepted outcome.
  • Accepted outcome — Recorded decision and its business consequences.
  • Follow-up obligation — Remaining responsibilities after an accepted action.
  • Revision history — Trace of accepted changes and their evidence.
  • Reserve service attendance reference — Link the relevant reserve service attendance to the operating transaction and its decision evidence.
  • Employer arrangements reference — Link the relevant employer arrangements to the operating transaction and its decision evidence.
  • Attendance verification reference — Link the relevant attendance verification to the operating transaction and its decision evidence.
  • Entitlement reconciliation reference — Link the relevant entitlement reconciliation to the operating transaction and its decision evidence.
  • Employer enquiries reference — Link the relevant employer enquiries to the operating transaction and its decision evidence.

Systems and interfaces

  • Approved support, maintenance and records systems
  • Authorised supplier or administrative interfaces
  • Identity and role-based access services
  • Approved document and communication services

Interface scope, data mapping and testing are agreed for each engagement.

Implementation requirements
Confirm the operating boundaries, reserve service attendance, responsible roles, review authority, record retention, interface mappings and acceptance scenarios.

Mobile and tablet access

Authorised users can review reserve service attendance, supporting records and assigned actions through mobile and tablet access. The relevant tasks and permissions are agreed for the deployment.

Access approved workflows through the Dalfin mobile app. Device tasks and permissions are confirmed for the deployment.

Apple App Store ↗Google Play ↗

AI extensions

Core workflows and approval rules are defined with your business owners. Operational AI can be assessed separately against a specific business outcome and review requirements.

AI extensions are scoped around the required data, business outcome and review controls.

Engineered with Genesis.

Structured application engineering

Connect requirements, roles, records, workflows and interfaces through the agreed Genesis engineering process.

Controlled changes

Review dependency impact and validation requirements. Context Memory supports governed changes and accepted application revisions.

Deployment and support

Agree customer cloud or on-premises requirements, device access, implementation acceptance and ongoing engineering support.

AN EXAMPLE OPERATING SCENARIO

What to validate in a scoped demonstration.

Start with reserve service attendance and follow the record through review discrepancies. Introduce a missing item or operating exception, record the authorised resolution and inspect the final handover, evidence and history.

What to review

  • A saved end-to-end transaction
  • An exception and its authorised resolution
  • Different operator, approver and reviewer permissions
  • Final records, history and the relevant report
Discuss this solution

Questions before implementation.

What can we review in a tailored demonstration?

Review a representative attendance record, its workflow stages, accountable roles, an exception and the resulting operational report. Bring the business process and existing system requirements that matter to your organisation.

How is the solution adapted to our organisation?

The operating scope covers your records, role permissions, review authority, business rules and integration boundaries. These requirements are agreed with the responsible business owners.

How does the solution connect with existing systems?

Connection design defines interfaces, data ownership, mapping, authentication and exception handling. The agreed implementation includes validation against the selected systems and workflows.

How are subsequent changes controlled?

The agreed engineering approach covers review of change impact, bounded implementation, validation and accepted revisions. Discuss the relevant Genesis Context Memory and support requirements during solution scoping.