, home
Customer access Request an enterprise demo
Request an enterprise demo Customer access

Defence support & sustainment / APPLICATION BLUEPRINT

Defence Support Training & Recertification

Administer noncombat support training, prerequisites, authorised assessments, credential expiry and refresher enrolment.

Start generatingExplore illustrative interface

12 workspace menus · 12 business workflows · 5 role profiles

Application blueprint only. This is a proposed design, not a deployed or production-tested system. Screens and sample figures are illustrative; workflows, business rules, approvals, permissions and integrations require confirmation before build.

Designed for Defence support training schools and qualification administrators

Defence Support Training & Recertification workspace interface preview; illustrative records and figures.
Defence Support Training & Recertification — operational workspaceIllustrative interface · Sample dataView full interface →

Explore an illustrative interface.

Illustrative workspace and record review. Select a concept screen to inspect it in full.

Defence Support Training & Recertification workspace interface preview; illustrative records and figures.
Defence Support Training & Recertification — operational workspaceIllustrative interface · Sample dataView full interface →
Defence Support Training & Recertification record interface preview; illustrative records and figures.
Defence Support Training & Recertification — record and workflow reviewIllustrative interface · Sample dataView full interface →

Operational dashboards and work queues.

Operational views

Review work, evidence, exceptions and authorised decisions within a defined operating scope.

Support unit / sitePeriodAssigned teamReview state

Dashboard measures

  • Active credential records
    Count of all records in the selected workspace.
  • Review queue
    Records at the third stage of the business workflow.
  • Needs attention
    Records with an assigned review requirement.
  • Final-stage records
    Records in the fourth business workflow stage.

Business workflow and operating scope

Administer noncombat support training, prerequisites, authorised assessments, credential expiry and refresher enrolment. A training attendance record does not establish that a person has met the prerequisites and current assessment requirements for a support role. The system connects enrolment and qualified assessment to credential validity, making expired or incomplete qualifications visible for administrative action.

Operations

Operational overview

Review the work position and priority actions.

Personnel enrolment

Coordinate personnel enrolment with assigned responsibilities, linked records and review history.

Prerequisite verification

Coordinate prerequisite verification with assigned responsibilities, linked records and review history.

Training schedules

Coordinate training schedules with assigned responsibilities, linked records and review history.

Assessments

Coordinate assessments with assigned responsibilities, linked records and review history.

Qualification records

Coordinate qualification records with assigned responsibilities, linked records and review history.

Expiry monitoring

Coordinate expiry monitoring with assigned responsibilities, linked records and review history.

Refresher enrolment

Coordinate refresher enrolment with assigned responsibilities, linked records and review history.

Insights

Reports and saved views

Review the reporting scope and export agreed operational views.

Governance

Approvals and exceptions

Review delegated decisions, exceptions and recorded conditions.

Audit history

Trace accepted changes, decisions and accountable actions.

Access and configuration

Manage the agreed role permissions and configurable operating rules.

The end-to-end business journey.

From intake to authorised completion, with evidence at each decision.

01

Enrol personnel

Enrol support personnel.

02

Verify prerequisites

Verify training prerequisites.

03

Record assessment

Record qualified assessment.

04

Manage recertification

Manage credential expiry and refresher enrolment.

Business workflows

Select a workflow to review the steps, responsibilities, approval and exception handling.

01 · Coordinate personnel enrolment

Coordinate personnel enrolment within Defence Support Training Qualification and Recertification.

Trigger
Personnel enrolment requires a new record, an agreed review or a controlled change.

Responsible role
Training administrator

  • Register personnel enrolment and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

02 · Coordinate prerequisite verification

Coordinate prerequisite verification within Defence Support Training Qualification and Recertification.

Trigger
Prerequisite verification requires a new record, an agreed review or a controlled change.

Responsible role
Training administrator

  • Register prerequisite verification and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

03 · Coordinate training schedules

Coordinate training schedules within Defence Support Training Qualification and Recertification.

Trigger
Training schedules requires a new record, an agreed review or a controlled change.

Responsible role
Training administrator

  • Register training schedules and its operating scope
  • Compare suitable capacity and existing commitments
  • Confirm the provider, service window and accepted conditions
  • Track fulfilment, cancellation and capacity release

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Demand exceeds suitable capacity or a provider withdraws its commitment.

Outcome
An accepted capacity commitment with service conditions and completion evidence.

04 · Coordinate assessments

Coordinate assessments within Defence Support Training Qualification and Recertification.

Trigger
Assessments requires a new record, an agreed review or a controlled change.

Responsible role
Authorised assessor

  • Register assessments and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

05 · Coordinate qualification records

Coordinate qualification records within Defence Support Training Qualification and Recertification.

Trigger
Qualification records requires a new record, an agreed review or a controlled change.

Responsible role
Authorised assessor

  • Register qualification records and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

06 · Coordinate expiry monitoring

Coordinate expiry monitoring within Defence Support Training Qualification and Recertification.

Trigger
Expiry monitoring requires a new record, an agreed review or a controlled change.

Responsible role
Training administrator

  • Register expiry monitoring and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

07 · Coordinate refresher enrolment

Coordinate refresher enrolment within Defence Support Training Qualification and Recertification.

Trigger
Refresher enrolment requires a new record, an agreed review or a controlled change.

Responsible role
Training administrator

  • Register refresher enrolment and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

08 · Register the operating requirement

Coordinate operating requirement within Defence Support Training Qualification and Recertification.

Trigger
Operating requirement requires a new record, an agreed review or a controlled change.

Responsible role
Training administrator

  • Register operating requirement and its operating scope
  • Compare options, dependencies and operating constraints
  • Review the selected option with its accountable owners
  • Accept the plan and track its delivery conditions

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
An assumption changes, prerequisites are missing or stakeholders cannot accept the proposed commitment.

Outcome
An approved operating plan and owned actions for its accepted conditions.

09 · Resolve operating exceptions

Coordinate operating exceptions within Defence Support Training Qualification and Recertification.

Trigger
Operating exceptions requires a new record, an agreed review or a controlled change.

Responsible role
Training administrator

  • Register operating exceptions and its operating scope
  • Gather the relevant evidence and review options
  • Route the case to the delegated decision owner
  • Record the outcome, conditions and follow-up obligations

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
The case exceeds delegation, contains a conflict or has disputed evidence.

Outcome
An authorised decision or escalation with accountable resolution actions.

10 · Verify completion and follow-up

Coordinate completion and follow-up within Defence Support Training Qualification and Recertification.

Trigger
Completion and follow-up requires a new record, an agreed review or a controlled change.

Responsible role
Authorised assessor

  • Register completion and follow-up and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

11 · Review controlled operating changes

Coordinate controlled operating changes within Defence Support Training Qualification and Recertification.

Trigger
Controlled operating changes requires a new record, an agreed review or a controlled change.

Responsible role
Authorised assessor

  • Register controlled operating changes and its operating scope
  • Collect the linked records and qualified evidence
  • Assign the responsible reviewer and record findings
  • Accept the outcome or assign corrective follow-up

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Evidence is incomplete, disputed, expired or outside the reviewer’s authority.

Outcome
A review finding, its accepted evidence and any accountable corrective actions.

12 · Prepare scoped operational reports

Coordinate scoped operational reports within Defence Support Training Qualification and Recertification.

Trigger
Scoped operational reports requires a new record, an agreed review or a controlled change.

Responsible role
Training administrator

  • Register scoped operational reports and its operating scope
  • Assign the accountable owner and required actions
  • Review the relevant evidence and unresolved conditions
  • Confirm the accepted outcome and retain its history

Approval
Qualification officer records the decision when the action changes an accepted commitment or requires delegated authority.

Exception handling
Required information or responsibility is missing, or an operating condition changes.

Outcome
A completed operating record with its linked evidence and remaining obligations.

Governance and control

  • Role-based access must restrict personal and sensitive records.
  • Eligibility, qualification and approval criteria must be configurable and versioned.
  • Material exceptions require a named approver and recorded rationale.
  • Expiry and renewal dates must generate alerts before due dates.
  • Completed outcomes cannot be altered without an auditable correction path.
  • Jurisdiction-, regulator- or authority-specific rules must be configurable and validated by an authorised domain owner before production use.
Operating rules by business workflow
  • For personnel enrolment, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For prerequisite verification, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For training schedules, capacity is committed only after prerequisites and the responsible provider are confirmed.
  • For assessments, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For qualification records, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For expiry monitoring, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For refresher enrolment, the record retains an accountable owner, its supporting evidence and accepted outcome.
  • For operating requirement, the accepted plan records assumptions, rejected alternatives, dependencies and conditions.
  • For operating exceptions, a decision retains its authority, reason, supporting evidence and resulting obligations.
  • For completion and follow-up, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For controlled operating changes, evidence, reviewer authority and acceptance conditions are visible before a reviewed outcome is accepted.
  • For scoped operational reports, the record retains an accountable owner, its supporting evidence and accepted outcome.

Data, interfaces and operating requirements.

Core records

PersonRoleApplication / enrolmentRequirementAssessmentApprovalCredential / outcomeActivity history
Record fields and linked information
  • Record identifier — Stable reference for the operating transaction.
  • Support unit / site — Business scope used for responsibility and reporting.
  • Operating subject — The request, commitment or work item being handled.
  • Accountable owner — Named responsibility for the next action.
  • Workflow stage — Current position in the agreed business journey.
  • Review requirement — Required review and outstanding decision.
  • Due or review date — Agreed action window or review trigger.
  • Linked evidence — Source records supporting the operating decision.
  • Decision authority — The delegated authority relevant to the accepted outcome.
  • Accepted outcome — Recorded decision and its business consequences.
  • Follow-up obligation — Remaining responsibilities after an accepted action.
  • Revision history — Trace of accepted changes and their evidence.
  • Personnel enrolment reference — Link the relevant personnel enrolment to the operating transaction and its decision evidence.
  • Prerequisite verification reference — Link the relevant prerequisite verification to the operating transaction and its decision evidence.
  • Training schedules reference — Link the relevant training schedules to the operating transaction and its decision evidence.
  • Assessments reference — Link the relevant assessments to the operating transaction and its decision evidence.
  • Qualification records reference — Link the relevant qualification records to the operating transaction and its decision evidence.

Systems and interfaces

  • Learning platforms
  • Approved personnel records
  • Authorised assessor and training-standard registers

Interface scope, data mapping and testing are agreed for each engagement.

Implementation requirements
Approved noncombat training standards, authorised assessors, learning platforms and personnel record interfaces require defence education authority validation and acceptance.

Mobile and tablet access

Access schedules and qualification status, and record permitted assessment evidence on approved devices.

Access approved workflows through the Dalfin mobile app. Device tasks and permissions are confirmed for the deployment.

Apple App Store ↗Google Play ↗

AI extensions

Core workflows and approval rules are defined with your business owners. Operational AI can be assessed separately against a specific business outcome and review requirements.

AI extensions are scoped around the required data, business outcome and review controls.

Engineered with Genesis.

Structured application engineering

Connect requirements, roles, records, workflows and interfaces through the agreed Genesis engineering process.

Controlled changes

Review dependency impact and validation requirements. Context Memory supports governed changes and accepted application revisions.

Deployment and support

Agree customer cloud or on-premises requirements, device access, implementation acceptance and ongoing engineering support.

AN EXAMPLE OPERATING SCENARIO

What to validate in a scoped demonstration.

A support trainee enrols with a missing prerequisite. The administrator resolves the requirement before scheduling, an authorised assessor records the result and the qualification receives an expiry date. A subsequent refresher requirement appears in the renewal queue.

What to review

  • A saved end-to-end transaction
  • An exception and its authorised resolution
  • Different operator, approver and reviewer permissions
  • Final records, history and the relevant report
Discuss this solution

Questions before implementation.

How is this system adapted to our organisation?

Roles, approval authority, business rules, records and reporting are configured around your operating model. Scope definition connects the required business outcome to workflows, interfaces and acceptance criteria.

How are approvals and responsibilities defined?

Operators, reviewers and authorised decision makers have defined responsibilities. Approval limits, exception handling and access permissions are agreed with your business owners and tested against the selected workflows.

Can it connect with our existing systems?

Interface requirements cover your existing business systems, data ownership, mapping and authentication. Connection design and testing form part of the agreed implementation scope.

What will we review in a solution walkthrough?

Start with a relevant business transaction, then review its approvals, an exception, role permissions and final records. Discuss the integrations, reporting and operating requirements that matter to your organisation.